Practical Technology. Stronger Businesses.
MAO Consulting & Management Services helps small businesses solve practical challenges through technology, automation, artificial intelligence, software development, and business continuity planning.
Technology Should Work for Your Business
Technology can make a business more efficient, but choosing and implementing the right technology isn't always straightforward.
MAO helps small businesses evaluate their technology needs, improve inefficient processes, explore practical applications of artificial intelligence, and prepare for disruptions that could affect their ability to operate.
Understand the problem. Identify the opportunity. Build the right solution.
Practical solutions for real-world problems.
Technology Consulting
Helping small businesses evaluate technology, identify opportunities for improvement, and make informed decisions.
Automation & AI
Finding practical ways automation and AI can reduce manual work, improve consistency, and make information easier to use.
Software Development
Designing purpose-built applications when existing software doesn't adequately address a business need.
Business Continuity & DR
Helping small businesses understand risk, prepare for disruption, and develop practical continuity and recovery strategies.
What happens when your business can't operate?
A technology failure, cyber incident, power outage, natural disaster, equipment failure, or loss of a key employee can disrupt a small business quickly.
Small businesses may not have the resources of large organizations to build elaborate continuity programs. They still need a plan.
Explore resilience servicesMAO helps small businesses prepare.
- Identify critical business processes
- Understand operational risks and dependencies
- Develop continuity and recovery strategies
- Educate owners and employees
- Document practical response plans
- Test plans and identify gaps
Chart Relay
Secure veterinary medical record exchange with AI-assisted review.
Chart Relay is a software platform being developed and owned by MAO Consulting & Management Services to help veterinary clinics securely request, exchange, and review medical records.
Learn MoreDesigned around the veterinary workflow
Request records, securely exchange documents, view the original record, receive an AI-assisted summary, and navigate back to source pages.
Technology should make work easier.
The best technology doesn't necessarily replace people. It helps people spend less time dealing with repetitive tasks and more time doing the work that requires their experience, judgment, and expertise.
And technology should not become a single point of failure. That's why MAO looks at both sides of the equation: how technology can help a business work better, and how the business can remain resilient when technology doesn't work.
Have a challenge worth exploring?
Technology opportunity, automation idea, business continuity concern, or software concept—we'd like to hear about it.
Practical solutions for real-world business problems.
MAO Consulting & Management Services was established in 2020 to provide practical consulting and technology solutions for small businesses.
Our Focus
Our focus has evolved alongside rapidly changing technology, including automation and artificial intelligence tools that are becoming increasingly accessible to smaller organizations.
MAO's approach is to understand the business problem first and then determine what technology, process improvement, or planning strategy makes sense.
Sometimes the answer is automation. Sometimes it's AI. Sometimes it's a new application. And sometimes the answer is simply a better process or a better plan.
Our Approach
Understand
Learn how the business operates and what problem needs to be solved.
Identify
Find opportunities to improve efficiency, reduce risk, or use information better.
Design & Implement
Develop and put practical solutions into practice.
Improve
Evolve solutions as technology and business needs change.
Technology and resilience belong together.
Technology can improve a business, but a resilient business also needs to understand its technology dependencies and have a plan for when systems fail.
Technology, automation, software, and resilience.
MAO provides consulting and practical solutions focused on helping small businesses become more efficient, capable, and resilient.
Technology Consulting
Helping businesses evaluate technology opportunities and determine practical solutions.
- Technology assessments
- Technology strategy
- Software evaluation
- System selection
- Technology planning
Automation & AI
Identifying situations where automation and AI can provide meaningful value.
- Workflow automation
- Data integration
- Document processing
- AI-assisted information extraction
- Intelligent workflows
Software & Application Development
Transforming business ideas into purpose-built applications when existing software isn't enough.
Concept → Requirements → Prototype → Development → Testing → Deployment
Business Continuity & Disaster Recovery
Education, planning, and practical guidance to help small businesses prepare for disruptions.
- Business impact analysis
- Risk identification
- Continuity planning
- Disaster recovery planning
- Employee education
- Plan documentation & exercises
Prepare for the day your business can't operate normally.
A practical continuity and recovery plan can help a small business respond faster, protect critical operations, and recover with less disruption.
Resilience starts with understanding the business.
Business continuity is more than a document on a shelf. It starts by understanding what your business depends on, what could interrupt those dependencies, and what needs to happen first when something goes wrong.
MAO works with small businesses to turn those questions into practical, understandable plans.
Areas we can address
- Critical business processes
- Technology and system dependencies
- People and key-role dependencies
- Communication needs
- Operational risks and disruption scenarios
- Recovery priorities and procedures
Plans people can actually use.
The goal isn't to create a complicated enterprise program. The goal is to give owners and employees a clear understanding of what matters, what to do, and who is responsible when normal operations are interrupted.
Business Impact Analysis
Identify critical functions and understand the consequences when they are unavailable.
Risk Identification
Evaluate realistic threats, vulnerabilities, dependencies, and single points of failure.
Continuity & Recovery Plans
Document practical response, continuity, and recovery strategies.
Exercises & Improvement
Walk through scenarios, identify gaps, and improve the plan over time.
Is your business prepared for disruption?
MAO can help you understand where your biggest continuity risks are and develop a practical path forward.
Chart Relay
Secure veterinary medical record exchange with AI-assisted review.
Chart Relay is a software platform being developed and owned by MAO Consulting & Management Services to address a common challenge in veterinary medicine: exchanging and reviewing medical records between veterinary clinics.
Chart Relay is currently in development.
The Problem
Transferred medical records can be difficult to review efficiently. A single record may contain years of medical history, laboratory results, vaccination information, diagnostic reports, scanned documents, handwritten records, and other clinical documentation.
The Concept
Chart Relay combines secure record exchange with AI-assisted document review.
The platform is being designed to allow veterinary clinics to:
- Request records
- Securely exchange documents
- View and download the original record
- Receive an AI-assisted summary
- Identify relevant information
- Navigate back to the source document
The original medical record remains available.
Chart Relay is being designed so users can review AI-generated information and navigate back to the original source document.
Currently in Development
The initial version is focused on secure record exchange and AI-assisted review. Future capabilities will be evaluated based on feedback from veterinary professionals using the platform.
Have a challenge worth exploring?
Technology opportunity, automation idea, business continuity concern, or software concept—we'd like to hear about it.